Privacy Policy

1. Who We Are

Rossa Furniture Co. provides interior design, custom furniture manufacturing, architectural millwork, and turnkey installation services for residential, hospitality, and commercial projects.

Website: www.rossafurniture.com
Contact: info@rossafurniture.com

Business name and mailing address:
Rossa Furniture Co.
4354 W Lawrence Ave
Chicago, IL 60630
United States

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number and organization, when provided.
• Project information: project location, specifications, requested services, correspondence and other information you submit.
• Marketing preferences: subscription status, consent records and unsubscribe requests, if marketing is offered.
• Technical and security information: IP address, browser and device details, access timestamps and security logs generated by hosting or security systems.
• Analytics and advertising information: website activity, cookie identifiers and advertising identifiers only if the relevant tools are deployed.

We do not request sensitive personal information through general project inquiry forms. Please do not include payment card details, government identification numbers, medical information or other sensitive information in a general inquiry.

We do not offer customer file uploads or biometric identification as website features. If our collection practices change, we will update this policy as appropriate.

3. How We Obtain and Use Information

We receive information directly from you when you contact us or opt into communications, and automatically from our website infrastructure when you visit. If enabled, analytics or advertising providers may also provide information about website interactions.

• Respond to inquiries and evaluate potential projects.
• Prepare proposals, coordinate requested services and maintain business correspondence.
• Send marketing communications when permitted and subject to applicable choices.
• Operate, troubleshoot, secure and improve our website.
• Analyze website performance and advertising effectiveness if those tools are enabled.
• Comply with legal obligations, maintain appropriate records and address disputes.

We use personal information only for purposes consistent with this policy or as otherwise disclosed when collected.

4. Project Inquiries and Marketing

Submitting a project inquiry does not automatically enroll you in promotional email campaigns. If we offer marketing enrollment, we will provide a separate choice and honor applicable consent requirements.

Marketing emails will identify the sender, include a working unsubscribe mechanism and comply with applicable commercial email rules. You may also request removal from promotional communications at info@rossafurniture.com . Necessary responses to your inquiries or ongoing project communications may continue separately from marketing.

5. Cookies, Analytics and Advertising

Our website and hosting providers may use essential technologies necessary to deliver pages, maintain security and remember functional settings. We may introduce optional analytics and advertising technologies, including Google Analytics, Google Ads or Meta Pixel, but mentioning them here does not mean they are currently active.

If optional technologies are enabled, we will identify their purposes and providers in an updated cookie disclosure and provide any consent, rejection or preference controls required by applicable law. Where prior consent is required, optional tracking must remain off until valid consent is obtained. Where applicable law requires an opt-out, we will provide a functioning method and honor qualifying opt-out preference signals, including Global Privacy Control where legally required.

Browser settings may let you block or delete cookies, although this may affect some site functionality. Any cookie-preference link or banner displayed on this website must reflect the technologies actually installed and must work as described.

6. Instagram and Other Third-Party Links

Our website may display project photographs and link to Instagram or other third-party websites. Following a link takes you to a service with its own privacy practices, which we do not control.

If we add embedded social media content, we will assess any third-party data collection and provide legally required controls before enabling it.

7. When We Disclose Information

We may disclose information to providers that support website hosting, email, security, analytics, advertising and other business operations, but only where relevant to services we actually use. We may also share project information with appropriate contractors, suppliers or service partners when necessary to respond to or fulfill a request, subject to appropriate safeguards.

We may disclose information to comply with law, respond to valid legal process, protect rights and security, or in connection with a legitimate business transaction, subject to applicable legal requirements.

We do not claim that advertising-related disclosures can never constitute a sale or sharing under applicable state privacy laws. If advertising tools are activated and such laws apply, we will provide the required disclosures and opt-out mechanisms before or when those practices begin.

8. How Long We Keep Information

We keep personal information for no longer than reasonably necessary for the purpose for which it was collected, taking account of applicable legal, accounting, contractual and security requirements.

• Project inquiries and correspondence: retained while evaluating or servicing a project and afterward as reasonably necessary for follow-up, recordkeeping or disputes.
• Project and transaction records: retained as needed to perform contracts and satisfy applicable tax, accounting and legal obligations.
• Marketing records: retained while a subscription remains active; suppression or unsubscribe records may be kept as needed to honor opt-outs.
• Consent and preference records: retained as needed to demonstrate and honor privacy choices.
• Technical and security logs: retained for a limited period appropriate to troubleshooting, security monitoring and investigation, subject to host configurations and legal needs.

When information is no longer needed, we will delete, anonymize or securely dispose of it as appropriate. Actual retention schedules and provider settings must be documented internally and followed; this policy does not establish a fixed number of days for each category.

9. Data Security

We use or arrange reasonable administrative, technical and organizational measures appropriate to the information and risks involved, which may include encrypted website connections, restricted administrative access, account security measures, updates and security monitoring. Specific safeguards depend on the systems and service providers actually in use.

No method of transmission or storage is completely secure. If you believe information you sent to us may have been exposed, please contact info@rossafurniture.com. We will evaluate incidents and provide notices when required by applicable law.

10. Your Privacy Rights and Requests

Depending on where you reside and whether a particular privacy law applies to our business, you may have rights to request access, correction, deletion or a copy of certain personal information, or to opt out of certain advertising-related uses or disclosures. Some rights and exceptions vary by jurisdiction.

To make a request, email info@rossafurniture.com and describe the right you wish to exercise. We may ask for information reasonably necessary to verify your identity or authority, but we will not request more than necessary for verification. Authorized agents may submit requests where permitted by law; we may request proof of authorization and appropriate verification.

We will evaluate requests, respond within the periods required by applicable law and explain any lawful reason we cannot fully comply. Where an applicable law provides a right to appeal a denial, our response will explain how to appeal. We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

If we engage in practices requiring a specific opt-out link or other mechanism, that mechanism must be provided in addition to this general email contact.

11. Children’s Privacy

Our website is intended for people seeking furniture, design and related services and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, please email info@rossafurniture.com so we can investigate and take appropriate action.

12. Biometric Information

We do not intend to use facial recognition, biometric identification or biometric data collection features on this website. This statement concerns the website and does not describe unrelated practices of external services that visitors may choose to use.

13. AI-Assisted Content

We may use AI-assisted tools to help prepare website content, design concepts or internal materials. We do not intend to present AI-generated concept images as photographs of completed Rossa Furniture Co. projects.

We will evaluate confidentiality and data protection requirements before submitting customer information to any AI service. If we begin processing personal information through new AI-powered website features, we will assess whether additional notices or choices are required.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices or legal requirements. We will revise the “Last updated” date when the policy changes and provide additional notice or obtain consent where applicable law requires it. Please review this page periodically.

15. Contact Us

For privacy questions, requests or concerns, contact info@rossafurniture.com or write to Rossa Furniture Co., 4354 W Lawrence Ave, Chicago, IL 60630, United States.